Service

Service

We offer our customers a full range of services.
Diversification and customization of the product range, technical support of the project tender, product performance consulting services, etc.


Pre-sale:

A strong service team, professional service level, high quality of service, providing customers with consultancy services,project solutions.
1. Providing customers with project technical advisory.
2. Cooperate R&D projects with customer demand for products.
3. To the customer on-site technical tests.
4. Assist cunstomer to support the bid project.


During the sales:

We commitment as below:
• assure the products are made with new materials;
• With quality certificate, qualification certificate and responsible to the testing data;
• Provide product installation diagram;
• During the project installation and debugging process we will provide on-site technical guidance;
• During the installation process if you need to change product specifications, models, we are responsible for providing detailed technical information about the products and the corresponding recommendations;
All in all, we will provide service according to the quality system of ISO9001.


After sale:

We commitment as below:
• assure the products are made with new materials;
• With quality certificate, qualification certificate and responsible to the testing data;
• Provide product installation diagram;
• Product warranty expires, at cost price to supply spare parts;
• During the project installation and debugging process we will provide on-site technical guidance;
• During the installation process if you need to change product specifications, models, we are responsible for providing detailed technical information about the products and the corresponding recommendations;
• Get on-site repair call, at first time provide phone instructions and understanding of the issue, for site needed, we will response within 2 hours for the same city projects, arrived at the scene within 24 hours, for projects in other cities, we will arrive at the consultation time.
All in all, we will provide service according to the quality system of ISO9001.

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